WhatsApp Support
Chat with Official.my Support at +60 13-919 3919 for account or profile assistance.
Typical response within 1-3 hoursStart WhatsApp chatOfficial.my Support Center
Get help with your profile, account, verification, publishing and business inquiries.
Knowledge Base
Official.my help articles
Browse practical guides based on the current Official.my registration, profile, publishing, QR, analytics and support experience.
No matching help articles found. Contact Official.my Support.
Choose the right support channel
Contact our team directly or find the specialist route for your request.
Email Support
Send a detailed request to our official support desk.
Typical response within 1 business day[email protected]Report Abuse
Report fake profiles, spam, impersonation, copyright concerns or suspicious activity.
Priority review within 24 hoursSubmit an abuse reportBusiness / Partnership
For brands, enterprise, agencies, government, media and partnership inquiries.
Initial response within 2 business daysDiscuss a partnershipContact support
Tell us what you need help with.
Provide enough context for our team to understand your request. Never include passwords, verification codes or private authentication credentials.
Email-client submission
This form securely prepares an email to [email protected] on your device. It does not send data to an Official.my server or create a support ticket automatically.
This form securely prepares an email to [email protected] on your device. It does not send data to an Official.my server or create a support ticket automatically.
Frequently asked questions
Clear answers to the most common Official.my questions.
How do I create an Official.my profile?
Choose an available username, create your account, complete the required profile details in your dashboard, then publish your profile.
Why is my username unavailable?
It may already be claimed, temporarily reserved, protected, or unavailable under our username policy. Try another distinctive username.
How do I verify my account?
Open the verification email sent to your registered address and follow its secure link. Check your spam folder if it has not arrived.
Why can’t I publish my profile?
Confirm that required details are complete, your account remains active, and the dashboard shows no outstanding validation warning.
How do I change my links?
Sign in, open the dashboard editor, update your links, save the changes and republish when prompted.
How do I use QR sharing?
Open the QR section in your dashboard to view or download the QR code connected to your public Official.my profile.
How do I report a fake profile?
Choose Abuse Report in the contact form and include the profile URL, your reason for reporting it and any useful evidence.
How do I delete my account?
Contact support from your registered email address. We may ask you to confirm ownership before processing an account deletion request.
What is the difference between Essential, Verified and Official?
Essential provides the core profile experience. Verified and Official represent higher trust or service levels subject to eligibility and the current plan terms.
How do I contact Official.my support?
Use WhatsApp at +60 13-919 3919 or email [email protected]. Business and abuse inquiries can be prepared through the form above.
Announcements
No active announcements.
Current platform status: Normal operation. This is a static public summary, not live monitoring.
System status
Public status summaryAuthentication● Operational
Profiles● Operational
Dashboard● Operational
Publishing / SSG● Operational
Email Notifications● Operational
This is a public status summary, not live monitoring or a service-level guarantee.
Still need assistance?
Reach the Official.my team through the channel that works best for you.
Need More Help?
Contact the Official.my Documentation Team through the channel that suits your request.