Overview

Support can explain current options but cannot provide a legal endorsement, guaranteed approval or undisclosed pricing commitment.

Understand Identity Tiers

This article focuses specifically on choosing the right identity tier. Start by completing “Define whether the profile represents a person, brand or organization” and finish by checking “Choose based on present needs rather than assumed future features” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Difference between Essential, Verified and Official for the next relevant part of this workflow.

Evaluate the Current Options

  1. Step 1: Define whether the profile represents a person, brand or organization. Confirm it is complete before moving to “List the capabilities visible in the current product that matter to you”. Note any exact error shown.
  2. Step 2: List the capabilities visible in the current product that matter to you. Confirm it is complete before moving to “Review eligibility and current terms”. Note any exact error shown.
  3. Step 3: Review eligibility and current terms. Confirm it is complete before moving to “Choose based on present needs rather than assumed future features”. Note any exact error shown.
  4. Step 4: Choose based on present needs rather than assumed future features. Check the final choosing the right identity tier result from the user's perspective. Note any exact error shown.

Selection Tips

  • Before you define whether the profile represents a person, brand or organization, confirm that you are working with the intended account, profile or public URL.
  • When handling choose plan, change one relevant item at a time and note the visible result before continuing.
  • After you choose based on present needs rather than assumed future features, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Tier Assumptions

  • Skipping the check to list the capabilities visible in the current product that matter to you and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating choose based on present needs rather than assumed future features rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating identity level as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Choosing the right identity tier” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially choose based on present needs rather than assumed future features—the full on-screen message, and the approximate time. For this Plans & Identity topic, a safe screenshot showing the choose plan issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.