Overview

A saved draft is not necessarily public. The published profile remains the visitor-facing version until a later publish completes successfully.

Before Publishing

This article focuses specifically on difference between a draft and published profile. Start by completing “Use the dashboard draft to prepare edits” and finish by checking “Confirm the public URL shows the intended version” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with How publishing works on Official.my for the next relevant part of this workflow.

Publishing Process

  1. Step 1: Use the dashboard draft to prepare edits. Confirm it is complete before moving to “Preview changes before release”. Note any exact error shown.
  2. Step 2: Preview changes before release. Confirm it is complete before moving to “Publish when the draft is ready”. Note any exact error shown.
  3. Step 3: Publish when the draft is ready. Confirm it is complete before moving to “Confirm the public URL shows the intended version”. Note any exact error shown.
  4. Step 4: Confirm the public URL shows the intended version. Check the final difference between a draft and published profile result from the user's perspective. Note any exact error shown.

What Happens After Publishing

  • Before you use the dashboard draft to prepare edits, confirm that you are working with the intended account, profile or public URL.
  • When handling draft profile, change one relevant item at a time and note the visible result before continuing.
  • After you confirm the public URL shows the intended version, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Publishing Problems

  • Skipping the check to preview changes before release and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating confirm the public URL shows the intended version rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating published profile as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Difference between a draft and published profile” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially confirm the public URL shows the intended version—the full on-screen message, and the approximate time. For this Publishing & SSG topic, a safe screenshot showing the draft profile issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.