Overview

Official.my uses available authentication provider data to avoid incorrectly labeling a Google account as Pending Email.

How Verification Works

This article focuses specifically on difference between google verification and email verification. Start by completing “Identify the provider used to create the account” and finish by checking “Do not confuse either state with a public identity tier” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with How email verification works or Did not receive a verification email for the next relevant part of this workflow.

Verification Process

  1. Step 1: Identify the provider used to create the account. Confirm it is complete before moving to “For Google, maintain access through the Google account”. Note any exact error shown.
  2. Step 2: For Google, maintain access through the Google account. Confirm it is complete before moving to “For email and password, complete the emailed verification link”. Note any exact error shown.
  3. Step 3: For email and password, complete the emailed verification link. Confirm it is complete before moving to “Do not confuse either state with a public identity tier”. Note any exact error shown.
  4. Step 4: Do not confuse either state with a public identity tier. Check the final difference between google verification and email verification result from the user's perspective. Note any exact error shown.

Verification Tips

  • Before you identify the provider used to create the account, confirm that you are working with the intended account, profile or public URL.
  • When handling Google verification, change one relevant item at a time and note the visible result before continuing.
  • After you do not confuse either state with a public identity tier, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Verification Problems

  • Skipping the check to for Google, maintain access through the Google account and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating do not confuse either state with a public identity tier rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating email provider as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Difference between Google verification and email verification” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially do not confuse either state with a public identity tier—the full on-screen message, and the approximate time. For this Verification topic, a safe screenshot showing the Google verification issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.