Overview

Messaging and social apps may compress images. Re-test any QR image after it has been uploaded to another platform.

How Identity QR Works

This article focuses specifically on share your official.my qr code. Start by completing “Download the best available format for the destination” and finish by checking “Include the official.my/username text as a fallback” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with What is Identity QR? or QR best practices for business cards, booths and events for the next relevant part of this workflow.

Create and Share Your QR

  1. Step 1: Download the best available format for the destination. Confirm it is complete before moving to “Keep sufficient white space around the code”. Note any exact error shown.
  2. Step 2: Keep sufficient white space around the code. Confirm it is complete before moving to “Use strong contrast and avoid stretching”. Note any exact error shown.
  3. Step 3: Use strong contrast and avoid stretching. Confirm it is complete before moving to “Test at the expected viewing distance”. Note any exact error shown.
  4. Step 4: Test at the expected viewing distance. Confirm it is complete before moving to “Include the official.my/username text as a fallback”. Note any exact error shown.
  5. Step 5: Include the official.my/username text as a fallback. Check the final share your official.my qr code result from the user's perspective. Note any exact error shown.

Printing Tips

  • Before you download the best available format for the destination, confirm that you are working with the intended account, profile or public URL.
  • When handling share QR, change one relevant item at a time and note the visible result before continuing.
  • After you include the official.my/username text as a fallback, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

QR Troubleshooting

  • Skipping the check to keep sufficient white space around the code and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating include the official.my/username text as a fallback rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating download QR as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Share your Official.my QR code” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially include the official.my/username text as a fallback—the full on-screen message, and the approximate time. For this QR Studio topic, a safe screenshot showing the share QR issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.