Overview

Official.my analytics should be interpreted as aggregate product signals. They are not a substitute for consent, legal advice or a dedicated customer-data platform.

How Metrics Are Collected

This article focuses specifically on privacy-friendly analytics on official.my. Start by completing “Use analytics to understand broad content performance” and finish by checking “Protect exported or captured dashboard information” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Understand profile views and clicks or Why analytics may be delayed for the next relevant part of this workflow.

Read Your Analytics

  1. Step 1: Use analytics to understand broad content performance. Confirm it is complete before moving to “Avoid attempting to identify individual visitors”. Note any exact error shown.
  2. Step 2: Avoid attempting to identify individual visitors. Confirm it is complete before moving to “Share reports only with authorized collaborators”. Note any exact error shown.
  3. Step 3: Share reports only with authorized collaborators. Confirm it is complete before moving to “Protect exported or captured dashboard information”. Note any exact error shown.
  4. Step 4: Protect exported or captured dashboard information. Check the final privacy-friendly analytics on official.my result from the user's perspective. Note any exact error shown.

Interpretation Tips

  • Before you use analytics to understand broad content performance, confirm that you are working with the intended account, profile or public URL.
  • When handling privacy analytics, change one relevant item at a time and note the visible result before continuing.
  • After you protect exported or captured dashboard information, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Analytics Misreadings

  • Skipping the check to avoid attempting to identify individual visitors and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating protect exported or captured dashboard information rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating aggregate data as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Privacy-friendly analytics on Official.my” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially protect exported or captured dashboard information—the full on-screen message, and the approximate time. For this Analytics topic, a safe screenshot showing the privacy analytics issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.