Overview

Scanner privacy controls, repeated scans and filtering can affect reported totals. Do not use scan counts as an attendance guarantee.

How Metrics Are Collected

This article focuses specifically on understand qr scans. Start by completing “Use the QR generated for the intended profile” and finish by checking “Test the printed code separately from analytics” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Understand profile views and clicks or Why analytics may be delayed for the next relevant part of this workflow.

Read Your Analytics

  1. Step 1: Use the QR generated for the intended profile. Confirm it is complete before moving to “Note when and where it was distributed”. Note any exact error shown.
  2. Step 2: Note when and where it was distributed. Confirm it is complete before moving to “Compare scan trends with profile activity”. Note any exact error shown.
  3. Step 3: Compare scan trends with profile activity. Confirm it is complete before moving to “Test the printed code separately from analytics”. Note any exact error shown.
  4. Step 4: Test the printed code separately from analytics. Check the final understand qr scans result from the user's perspective. Note any exact error shown.

Interpretation Tips

  • Before you use the QR generated for the intended profile, confirm that you are working with the intended account, profile or public URL.
  • When handling QR analytics, change one relevant item at a time and note the visible result before continuing.
  • After you test the printed code separately from analytics, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Analytics Misreadings

  • Skipping the check to note when and where it was distributed and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating test the printed code separately from analytics rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating scan count as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Understand QR scans” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially test the printed code separately from analytics—the full on-screen message, and the approximate time. For this Analytics topic, a safe screenshot showing the QR analytics issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.