Overview

Avoid downloading suspicious files or sharing credentials. For immediate device risk, use appropriate device-security assistance as well.

Before You Submit a Report

This article focuses specifically on report spam or suspicious activity. Start by completing “Record the affected URL and approximate time” and finish by checking “Submit one concise abuse report” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Report a fake profile or What to do if your account looks compromised for the next relevant part of this workflow.

Reporting Process

  1. Step 1: Record the affected URL and approximate time. Confirm it is complete before moving to “Describe what you observed without opening unsafe links again”. Note any exact error shown.
  2. Step 2: Describe what you observed without opening unsafe links again. Confirm it is complete before moving to “Capture a screenshot when safe”. Note any exact error shown.
  3. Step 3: Capture a screenshot when safe. Confirm it is complete before moving to “Submit one concise abuse report”. Note any exact error shown.
  4. Step 4: Submit one concise abuse report. Check the final report spam or suspicious activity result from the user's perspective. Note any exact error shown.

Evidence and Safety Tips

  • Before you record the affected URL and approximate time, confirm that you are working with the intended account, profile or public URL.
  • When handling spam report, change one relevant item at a time and note the visible result before continuing.
  • After you submit one concise abuse report, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Reporting Mistakes

  • Skipping the check to describe what you observed without opening unsafe links again and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating submit one concise abuse report rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating suspicious activity as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Report spam or suspicious activity” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially submit one concise abuse report—the full on-screen message, and the approximate time. For this Security & Abuse topic, a safe screenshot showing the spam report issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.