Overview

Upload processing and lifecycle checks protect the platform. Large, unsupported or suspicious files can be rejected without changing your profile draft.

Supported Images

This article focuses specifically on use media gallery. Start by completing “Prepare optimized JPG, PNG or WebP images” and finish by checking “Preview the gallery before publishing” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Cannot upload image or Edit your display name, bio and avatar for the next relevant part of this workflow.

Upload Steps

  1. Step 1: Prepare optimized JPG, PNG or WebP images. Confirm it is complete before moving to “Upload within the displayed size and type limits”. Note any exact error shown.
  2. Step 2: Upload within the displayed size and type limits. Confirm it is complete before moving to “Add only media you own or may publish”. Note any exact error shown.
  3. Step 3: Add only media you own or may publish. Confirm it is complete before moving to “Arrange the strongest items first”. Note any exact error shown.
  4. Step 4: Arrange the strongest items first. Confirm it is complete before moving to “Preview the gallery before publishing”. Note any exact error shown.
  5. Step 5: Preview the gallery before publishing. Check the final use media gallery result from the user's perspective. Note any exact error shown.

Optimisation Tips

  • Before you prepare optimized JPG, PNG or WebP images, confirm that you are working with the intended account, profile or public URL.
  • When handling media gallery, change one relevant item at a time and note the visible result before continuing.
  • After you preview the gallery before publishing, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Upload Problems

  • Skipping the check to upload within the displayed size and type limits and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating preview the gallery before publishing rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating image upload as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Make the result dependable

For use media gallery, a technically completed action is only the first check. Confirm that the intended account, username, destination or public output is the one being used. Then test the result in the environment that matters: a signed-out browser for public content, the intended authentication provider for account access, or a second camera and realistic distance for QR material. This produces evidence specific to media gallery instead of relying on assumptions.

Keep the scope of the change narrow while testing. If you alter several profile fields, replace media and publish repeatedly, it becomes difficult to identify the cause of an unexpected result. Complete prepare optimized JPG, PNG or WebP images, observe the outcome, and only then continue. A short record of the time, device and visible state gives you a reliable comparison without exposing confidential account information.

Need More Help?

Contact Official.my Support about “Use Media Gallery” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially preview the gallery before publishing—the full on-screen message, and the approximate time. For this Media Gallery topic, a safe screenshot showing the media gallery issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.