Overview

Public status and analytics are not attendance systems. Maintain separate operational plans for ticketing, safety and participant consent.

Define the Business Use Case

This article focuses specifically on official.my for events and campaigns. Start by completing “Set a clear visitor action” and finish by checking “Plan how outdated content will be removed” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Official.my for brands and agencies or Partnership and enterprise inquiries for the next relevant part of this workflow.

Prepare Your Inquiry

  1. Step 1: Set a clear visitor action. Confirm it is complete before moving to “Publish the profile before materials are produced”. Note any exact error shown.
  2. Step 2: Publish the profile before materials are produced. Confirm it is complete before moving to “Test QR codes at the venue”. Note any exact error shown.
  3. Step 3: Test QR codes at the venue. Confirm it is complete before moving to “Keep event date and location information accurate”. Note any exact error shown.
  4. Step 4: Keep event date and location information accurate. Confirm it is complete before moving to “Plan how outdated content will be removed”. Note any exact error shown.
  5. Step 5: Plan how outdated content will be removed. Check the final official.my for events and campaigns result from the user's perspective. Note any exact error shown.

Business Planning Tips

  • Before you set a clear visitor action, confirm that you are working with the intended account, profile or public URL.
  • When handling events, change one relevant item at a time and note the visible result before continuing.
  • After you plan how outdated content will be removed, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Inquiry Mistakes

  • Skipping the check to publish the profile before materials are produced and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating plan how outdated content will be removed rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating campaign profile as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Official.my for events and campaigns” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially plan how outdated content will be removed—the full on-screen message, and the approximate time. For this Business & Partnership topic, a safe screenshot showing the events issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.