Overview

Reset links are controlled by the authentication service and may expire. Google users normally manage their password with Google instead.

Account Access Overview

This article focuses specifically on reset a forgotten password. Start by completing “Select Forgot Password from the login page” and finish by checking “Return to Official.my and sign in again” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Sign in with Google for the next relevant part of this workflow.

Sign-in Process

  1. Step 1: Select Forgot Password from the login page. Confirm it is complete before moving to “Enter the registered email address”. Note any exact error shown.
  2. Step 2: Enter the registered email address. Confirm it is complete before moving to “Check the inbox and spam folder for the reset message”. Note any exact error shown.
  3. Step 3: Check the inbox and spam folder for the reset message. Confirm it is complete before moving to “Open the link and create a new unique password”. Note any exact error shown.
  4. Step 4: Open the link and create a new unique password. Confirm it is complete before moving to “Return to Official.my and sign in again”. Note any exact error shown.
  5. Step 5: Return to Official.my and sign in again. Check the final reset a forgotten password result from the user's perspective. Note any exact error shown.

Security Tips

  • Before you select Forgot Password from the login page, confirm that you are working with the intended account, profile or public URL.
  • When handling forgot password, change one relevant item at a time and note the visible result before continuing.
  • After you return to Official.my and sign in again, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Login Issues

  • Skipping the check to enter the registered email address and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating return to Official.my and sign in again rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating password reset as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Frequently Asked Questions

Can Google users reset a password through Official.my?

Google users normally manage their password and recovery directly with Google.

Authentication reset links can expire or be superseded by a newer request.

Need More Help?

Contact Official.my Support about “Reset a forgotten password” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially return to Official.my and sign in again—the full on-screen message, and the approximate time. For this Account & Login topic, a safe screenshot showing the forgot password issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.