Overview

Never share passwords, reset links, verification links or authentication codes. Contact support from the registered email if account ownership is in doubt.

Account Access Overview

This article focuses specifically on how to keep your account secure. Start by completing “Use a unique password or a protected Google account” and finish by checking “Sign out on shared devices” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Sign in with Google or Reset a forgotten password for the next relevant part of this workflow.

Sign-in Process

  1. Step 1: Use a unique password or a protected Google account. Confirm it is complete before moving to “Enable available security protections with your provider”. Note any exact error shown.
  2. Step 2: Enable available security protections with your provider. Confirm it is complete before moving to “Keep recovery email and device access current”. Note any exact error shown.
  3. Step 3: Keep recovery email and device access current. Confirm it is complete before moving to “Review unexpected profile changes promptly”. Note any exact error shown.
  4. Step 4: Review unexpected profile changes promptly. Confirm it is complete before moving to “Sign out on shared devices”. Note any exact error shown.
  5. Step 5: Sign out on shared devices. Check the final how to keep your account secure result from the user's perspective. Note any exact error shown.

Security Tips

  • Before you use a unique password or a protected Google account, confirm that you are working with the intended account, profile or public URL.
  • When handling account security, change one relevant item at a time and note the visible result before continuing.
  • After you sign out on shared devices, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Login Issues

  • Skipping the check to enable available security protections with your provider and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating sign out on shared devices rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating secure login as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “How to keep your account secure” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially sign out on shared devices—the full on-screen message, and the approximate time. For this Account & Login topic, a safe screenshot showing the account security issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.