Overview

Do not reuse a password from another service. Official.my Support will never ask you to disclose your password or a one-time security code.

Account Access Overview

This article focuses specifically on sign in with email and password. Start by completing “Open the Official.my login page” and finish by checking “Complete any verification step shown by the authentication service” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Sign in with Google or Reset a forgotten password for the next relevant part of this workflow.

Sign-in Process

  1. Step 1: Open the Official.my login page. Confirm it is complete before moving to “Enter the email used during registration”. Note any exact error shown.
  2. Step 2: Enter the email used during registration. Confirm it is complete before moving to “Enter the correct password and submit once”. Note any exact error shown.
  3. Step 3: Enter the correct password and submit once. Confirm it is complete before moving to “Complete any verification step shown by the authentication service”. Note any exact error shown.
  4. Step 4: Complete any verification step shown by the authentication service. Check the final sign in with email and password result from the user's perspective. Note any exact error shown.

Security Tips

  • Before you open the Official.my login page, confirm that you are working with the intended account, profile or public URL.
  • When handling email login, change one relevant item at a time and note the visible result before continuing.
  • After you complete any verification step shown by the authentication service, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Login Issues

  • Skipping the check to enter the email used during registration and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating complete any verification step shown by the authentication service rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating password as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Sign in with email and password” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially complete any verification step shown by the authentication service—the full on-screen message, and the approximate time. For this Account & Login topic, a safe screenshot showing the email login issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.