Overview

Avoid deceptive labels and links to unsafe destinations. A smaller set of useful links often creates a clearer visitor journey.

Before Editing Your Profile

This article focuses specifically on add links and sections. Start by completing “Decide which destination matters most” and finish by checking “Remove outdated or duplicate sections” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Preview before publishing for the next relevant part of this workflow.

Editing Process

  1. Step 1: Decide which destination matters most. Confirm it is complete before moving to “Add the link through the appropriate editor section”. Note any exact error shown.
  2. Step 2: Add the link through the appropriate editor section. Confirm it is complete before moving to “Use a short descriptive label”. Note any exact error shown.
  3. Step 3: Use a short descriptive label. Confirm it is complete before moving to “Test the full destination URL”. Note any exact error shown.
  4. Step 4: Test the full destination URL. Confirm it is complete before moving to “Remove outdated or duplicate sections”. Note any exact error shown.
  5. Step 5: Remove outdated or duplicate sections. Check the final add links and sections result from the user's perspective. Note any exact error shown.

Profile Design Tips

  • Before you decide which destination matters most, confirm that you are working with the intended account, profile or public URL.
  • When handling profile links, change one relevant item at a time and note the visible result before continuing.
  • After you remove outdated or duplicate sections, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Editing Mistakes

  • Skipping the check to add the link through the appropriate editor section and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating remove outdated or duplicate sections rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating sections as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Add links and sections” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially remove outdated or duplicate sections—the full on-screen message, and the approximate time. For this Profile Builder topic, a safe screenshot showing the profile links issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.