Overview

Preview is a quality-control step and may not be the public URL. Public visitors continue seeing the last published version until a new publish succeeds.

Before Editing Your Profile

This article focuses specifically on preview before publishing. Start by completing “Open the available preview from the dashboard” and finish by checking “Return to edit any issue before publishing” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Add links and sections for the next relevant part of this workflow.

Editing Process

  1. Step 1: Open the available preview from the dashboard. Confirm it is complete before moving to “Check text wrapping, images and link order”. Note any exact error shown.
  2. Step 2: Check text wrapping, images and link order. Confirm it is complete before moving to “Test primary actions without submitting private forms”. Note any exact error shown.
  3. Step 3: Test primary actions without submitting private forms. Confirm it is complete before moving to “Review mobile and desktop widths”. Note any exact error shown.
  4. Step 4: Review mobile and desktop widths. Confirm it is complete before moving to “Return to edit any issue before publishing”. Note any exact error shown.
  5. Step 5: Return to edit any issue before publishing. Check the final preview before publishing result from the user's perspective. Note any exact error shown.

Profile Design Tips

  • Before you open the available preview from the dashboard, confirm that you are working with the intended account, profile or public URL.
  • When handling profile preview, change one relevant item at a time and note the visible result before continuing.
  • After you return to edit any issue before publishing, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Editing Mistakes

  • Skipping the check to check text wrapping, images and link order and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating return to edit any issue before publishing rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating publish review as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Preview before publishing” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially return to edit any issue before publishing—the full on-screen message, and the approximate time. For this Profile Builder topic, a safe screenshot showing the profile preview issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.