Overview

Do not publish a private residential address unless you deliberately want it public. Event availability and responses should be verified independently.

Before Editing Your Profile

This article focuses specifically on add location and event information. Start by completing “Choose the relevant location or event module” and finish by checking “Remove expired event information” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Add links and sections or Preview before publishing for the next relevant part of this workflow.

Editing Process

  1. Step 1: Choose the relevant location or event module. Confirm it is complete before moving to “Add only information intended for public visitors”. Note any exact error shown.
  2. Step 2: Add only information intended for public visitors. Confirm it is complete before moving to “Check dates, time zone and destination details”. Note any exact error shown.
  3. Step 3: Check dates, time zone and destination details. Confirm it is complete before moving to “Preview the section on mobile”. Note any exact error shown.
  4. Step 4: Preview the section on mobile. Confirm it is complete before moving to “Remove expired event information”. Note any exact error shown.
  5. Step 5: Remove expired event information. Check the final add location and event information result from the user's perspective. Note any exact error shown.

Profile Design Tips

  • Before you choose the relevant location or event module, confirm that you are working with the intended account, profile or public URL.
  • When handling events, change one relevant item at a time and note the visible result before continuing.
  • After you remove expired event information, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Editing Mistakes

  • Skipping the check to add only information intended for public visitors and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating remove expired event information rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating location as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Add location and event information” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially remove expired event information—the full on-screen message, and the approximate time. For this Profile Builder topic, a safe screenshot showing the events issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.