Overview

Use public profile links that work without your personal login. Official.my does not control availability or policy on external social platforms.

Before Editing Your Profile

This article focuses specifically on add social links. Start by completing “Open the social links editor” and finish by checking “Save and publish the update” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Add links and sections or Preview before publishing for the next relevant part of this workflow.

Editing Process

  1. Step 1: Open the social links editor. Confirm it is complete before moving to “Select the relevant platform when available”. Note any exact error shown.
  2. Step 2: Select the relevant platform when available. Confirm it is complete before moving to “Paste the public profile URL or requested identifier”. Note any exact error shown.
  3. Step 3: Paste the public profile URL or requested identifier. Confirm it is complete before moving to “Preview the resulting destination”. Note any exact error shown.
  4. Step 4: Preview the resulting destination. Confirm it is complete before moving to “Save and publish the update”. Note any exact error shown.
  5. Step 5: Save and publish the update. Check the final add social links result from the user's perspective. Note any exact error shown.

Profile Design Tips

  • Before you open the social links editor, confirm that you are working with the intended account, profile or public URL.
  • When handling social links, change one relevant item at a time and note the visible result before continuing.
  • After you save and publish the update, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Editing Mistakes

  • Skipping the check to select the relevant platform when available and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating save and publish the update rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating profile editor as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Add social links” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially save and publish the update—the full on-screen message, and the approximate time. For this Profile Builder topic, a safe screenshot showing the social links issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.