Overview

Do not share one personal login broadly. Agency use should respect client authorization, brand rights and current account capabilities.

Define the Business Use Case

This article focuses specifically on official.my for brands and agencies. Start by completing “Define who owns each username and source asset” and finish by checking “Contact Support for current enterprise questions” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Partnership and enterprise inquiries for the next relevant part of this workflow.

Prepare Your Inquiry

  1. Step 1: Define who owns each username and source asset. Confirm it is complete before moving to “Use approved brand copy and destinations”. Note any exact error shown.
  2. Step 2: Use approved brand copy and destinations. Confirm it is complete before moving to “Establish an internal review before publishing”. Note any exact error shown.
  3. Step 3: Establish an internal review before publishing. Confirm it is complete before moving to “Document QR placements and campaign dates”. Note any exact error shown.
  4. Step 4: Document QR placements and campaign dates. Confirm it is complete before moving to “Contact Support for current enterprise questions”. Note any exact error shown.
  5. Step 5: Contact Support for current enterprise questions. Check the final official.my for brands and agencies result from the user's perspective. Note any exact error shown.

Business Planning Tips

  • Before you define who owns each username and source asset, confirm that you are working with the intended account, profile or public URL.
  • When handling brands, change one relevant item at a time and note the visible result before continuing.
  • After you contact Support for current enterprise questions, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Inquiry Mistakes

  • Skipping the check to use approved brand copy and destinations and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating contact Support for current enterprise questions rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating agencies as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Official.my for brands and agencies” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially contact Support for current enterprise questions—the full on-screen message, and the approximate time. For this Business & Partnership topic, a safe screenshot showing the brands issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.