Overview

Organizations remain responsible for procurement, legal, accessibility and records obligations. This article is not a compliance certification.

Define the Business Use Case

This article focuses specifically on government or organization use cases. Start by completing “Identify the accountable organization owner” and finish by checking “Contact Official.my before a large rollout” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Official.my for brands and agencies or Partnership and enterprise inquiries for the next relevant part of this workflow.

Prepare Your Inquiry

  1. Step 1: Identify the accountable organization owner. Confirm it is complete before moving to “Define governance for content and credentials”. Note any exact error shown.
  2. Step 2: Define governance for content and credentials. Confirm it is complete before moving to “Use official, non-sensitive contact information”. Note any exact error shown.
  3. Step 3: Use official, non-sensitive contact information. Confirm it is complete before moving to “Review accessibility and records requirements independently”. Note any exact error shown.
  4. Step 4: Review accessibility and records requirements independently. Confirm it is complete before moving to “Contact Official.my before a large rollout”. Note any exact error shown.
  5. Step 5: Contact Official.my before a large rollout. Check the final government or organization use cases result from the user's perspective. Note any exact error shown.

Business Planning Tips

  • Before you identify the accountable organization owner, confirm that you are working with the intended account, profile or public URL.
  • When handling government, change one relevant item at a time and note the visible result before continuing.
  • After you contact Official.my before a large rollout, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Inquiry Mistakes

  • Skipping the check to define governance for content and credentials and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating contact Official.my before a large rollout rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating organization profile as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Government or organization use cases” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially contact Official.my before a large rollout—the full on-screen message, and the approximate time. For this Business & Partnership topic, a safe screenshot showing the government issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.