Overview

An inquiry does not create a contract, service-level commitment or feature promise. Current feasibility is confirmed separately.

Define the Business Use Case

This article focuses specifically on partnership and enterprise inquiries. Start by completing “Select Partnership in the Support form” and finish by checking “Use a company email when available” against the result shown in the current Official.my interface. Treat a specific product message as more authoritative than a general explanation in this guide.

Continue with Official.my for brands and agencies for the next relevant part of this workflow.

Prepare Your Inquiry

  1. Step 1: Select Partnership in the Support form. Confirm it is complete before moving to “Introduce the organization and authorized contact”. Note any exact error shown.
  2. Step 2: Introduce the organization and authorized contact. Confirm it is complete before moving to “Describe the audience, scale and intended use”. Note any exact error shown.
  3. Step 3: Describe the audience, scale and intended use. Confirm it is complete before moving to “State the desired timeline without sending secrets”. Note any exact error shown.
  4. Step 4: State the desired timeline without sending secrets. Confirm it is complete before moving to “Use a company email when available”. Note any exact error shown.
  5. Step 5: Use a company email when available. Check the final partnership and enterprise inquiries result from the user's perspective. Note any exact error shown.

Business Planning Tips

  • Before you select Partnership in the Support form, confirm that you are working with the intended account, profile or public URL.
  • When handling enterprise inquiry, change one relevant item at a time and note the visible result before continuing.
  • After you use a company email when available, test the outcome independently rather than relying only on the editor, preview or previous browser tab.

Common Inquiry Mistakes

  • Skipping the check to introduce the organization and authorized contact and assuming the next screen or public page will correct incomplete information automatically.
  • Repeating use a company email when available rapidly when the first attempt is still processing, cached or waiting for a provider response.
  • Treating partnership as proof of ownership, verification, delivery or commercial outcome when it is only one part of this workflow.

Need More Help?

Contact Official.my Support about “Partnership and enterprise inquiries” when you have completed the steps above and the same problem still occurs. Include the affected username or profile URL when relevant, the exact action that failed—especially use a company email when available—the full on-screen message, and the approximate time. For this Business & Partnership topic, a safe screenshot showing the enterprise inquiry issue can help. Remove passwords, verification codes, reset links, private keys and unrelated personal information before sending anything.